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FAQ

General info

Yes, we sell gift vouchers both in store and online. You can purchase a digital gift voucher online, or you also have the option to have a beautifully presented gift voucher box posted out  to your special someone for some extra Keanes magic!

Yes, all irish insurance companies require an Irish Valuation in order to insure your precious ring. There is a fee of €50 for all rings valued up to €5000 or 1% for rings values more than €5000. 

Should you decide to purchase your wedding bands at Keanes, this cost will be refunded in full.

We do offer private in store appointments for diamond ring and luxury timepiece consultations, however these are not essential. We do operate a walk-in service, but if you would like to skip the queue, we do advise booking in advance.

We do offer ear piercing by appointment only. Ear Piercing is available from Monday - Friday 3pm - 4.30pm and costs start at €40. Ear piercing is suitable for people ages 7+. All of the earrings that we use for piercing are hypoallergenic.

A cleaning service for diamond rings is available from 1.30 - 3.30pm every day and starts at €10 per ring.

In order for us to assess the damage to your jewellery or watches, we would advise that you come into your nearest Keanes showroom so that our repairs team can give you an accurate cost and timeframe.

Yes, we have our own in house engraver. Prices start at €10 depending on the size of the item and the length of the text.

Yes, an initial deposit of 10% of the full price is taken and regular payments are accepted for up to 6 months after this. Items will remain in store until the price is paid in full.

Yes, we have 2 highly skilled watchmakers in house.

Yes, our Jeweller is based in our flagship store in Cork.

Simply click here to make an appointment request.

Of course, if the ring isn’t the perfect fit at the time of proposal, we are happy to resize any Keanes ring free of charge.

Delivery & Returns

Goods, except earrings,can be exchanged for a credit note or any other item within 30 days, with proof of purchase. No cash refunds.

If you are not entirely happy with your purchase, you may return the item to Keanes within 14 days of purchase and receive a full refund. 

Earrings may not be returned for hygiene reasons. 

Items must be in the same condition as they were when received and must be in their original packaging with all accompanying booklets and guarantee. If the Keanes tag has been removed, the item cannot be refunded.

Complete the return form that was included with your purchase and include it with the item being returned. 

Post return to ‘Ecommerce Department, Keanes Jewellers, 93-95 Oliver Plunkett St. Cork.” 

Remember to remove/cover your own delivery address if re-using the original shipping box and ensure the box is sealed properly.

Items must be returned via registered post. Keanes will only refund the value of the item, not any costs incurred by the customer to return the item such as postage/courier. Please allow up to 14 days for return payments to be processed, once the item is received by Keanes. We will contact you either by phone for email to confirm refund payment completion.

Delivery is free on all orders over €100 or €7.95 for orders under €100.

Please allow 3-7 days for your items to be delivered.