We ship your items though our local courier service An Post. Once your order is
dispatched you will receive a tracking number for your parcel. An Post
typically take 1 to 3 working days to deliver your order.

You will receive a confirmation email when your
order is ready to be collected in your preferred store. If you have a specific timeline in mind, please note that orders can take 5-7 days to be dispatched to your collection store after orders have been placed.

All of our stores are open on Sundays from the end of November until Christmas, giving you extra time to find that something special for your loved one. 

Please check here for a full breakdown of our store opening hours this Christmas.

We offer complementary gift wrapping for all our orders, you can choose this on the Product page before adding your item to your cart. 

Rest assured, our exterior packaging discreetly conceals any reference to Keanes, ensuring your surprise remains extra special.

We have extended our return policy until the end of January for items purchased
for Christmas, please follow our returns procedure outlined here.

Our final day to ensure delivery is the 15th of
December, while our final day for Click and Collect orders is the 16th of December. 

*Please note that special orders or engraved
orders may be delayed.