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Terms & Conditions

[1.1] Keanes Jewellers sells only to customers who are resident in the Republic of Ireland, and the United Kingdom. Orders outside of these countries will not be processed, no orders will be dispatched to any address outside of these countries.

Product Disclaimer:
[2.1] Products showcased on are not shown true to size nor binding as to detail. With photography techniques and screen defaults, products can appear smaller or larger on our website. We aim to keep images true to size but on occasion we will use tools to augment size.
All products listed are priced in Euro and include Value Added Tax. Please note that our prices are subject to change without prior notice.
[2.2] Every effort is made on the website is to ensure that all information recorded e.g. product descriptions and details, is accurate. Any errors which occur will be corrected as soon as possible.
If the unlikely possibility occurs that a product has been priced incorrectly, any orders associated with the product will be cancelled at discretion.  Following this, the customer will be informed of the cancellation along with any further instructions regarding the product.
[2.3] If an order has been dispatched, you the consumer will be required to pay the difference between the actual price or lower price.
[2.4] Due to order volumes, on rare occasions, an item can go out of stock before it is possible to post an update on the website. If this occurs, we will notify you by telephone or e-mail as soon as possible to arrange a refund. Please note, that all information on products listed on our website, is an invitation to purchase. Confirmation of sale and order acceptance is made through the sending of a shipment email. Further information on order acknowledgement and acceptance will be described in section 4.1. 

Input of Data
[3.1] When you decide to purchase an item from we will process and fulfil all orders. Keanes will receive details associated with your order, including but not limited to; your name, address, email address, contact telephone number and product items. The customer will then be directed to our secure server Realex where payment details can be inputted.
When the order has been processed successfully, an email of acknowledgement will be automatically sent to the customer, stating a request to purchase.
All orders are paid for, in advance. Credit and debit cards are debited as soon as the request to purchase has been made.

Order Acknowledgment and Acceptance of orders
[4.1] All information on products, listed on our online shop, is an invitation to purchase. All orders are subject to acceptance by us. Orders may not be accepted for any one of the following reasons:

            -  If products appearing on our website are incorrectly priced or incorrectly described
             - If a product is out of stock
             - If payment has not been successful
             - If Shipping restrictions apply
             - If the delivery address is incomplete or not valid

[4.2] After submitting an order to us online, you will receive an order acknowledgement will be sent to the email address provided to Keanes. This will include your order number and the details of the products ordered. Please note that this is an order acknowledgement only, and not an acceptance of your order.
Payment will be taken in advance of order acceptance and refunded in the case of rejection.

[4.3] Once an order has been reviewed and confirmed to fit the criteria of approval (4.1), the order will be accepted. Please note that order acceptance is confirmed through the sending of a shipment email, forming a binding contract.
If an order cannot be accepted, a refund will be arranged, which may take up to 14 days to appear in your bank account. In such cases, the customer will be informed by telephone or email.

Delivery of Goods
[5.1] Goods will be despatched as soon as the order is accepted and payment has been cleared.
Orders will be posted to the shipment name and address provided to us. It is the customers responsibility to review this information before submitting an order. All products are gift wrapped before dispatch.
In some cases, products may need to be transferred from one of the Keanes stores in either Cork, Limerick or Killarney to head office; where it will be prepared for shipment. If this occurs, you will be notified by telephone or email and updated of the products whereabouts. 

[5.2] Orders are dispatched via courier Monday-Thursday. To ensure the safe delivery of packages, all orders made after 1pm on Thursday evening - Friday will be posted the following Monday. Upon request of the customer, Friday shipment can be arranged.
Orders placed before 1pm, will be wrapped and shipped on the same day of purchase.

[5.3] All precautions are taken to ensure the safe delivery of orders. A tracking number for each package is provided to the customer in a shipment email prior to dispatch.
All orders processed are fully insured and may require a signature to acknowledge the receipt of delivery.
In the unlikely case of non-delivery, the assigned courier will be able to provide updated location information on the parcel, and is the first point of contact for the customer. 
When placing an online order, the customer will be presented with an opportunity to add a delivery note; for the attention of the assigned courier. This information is supplied at the discretion of the customer. Keanes cannot take responsibility for any requests made by the customer, for parcels to be left in any location outside of the home. 
If the package has not arrived within the advised delivery time for your country, a case can be raised with Keanes for a missing parcel.
Each case will be investigated by Keanes and a refund will be issued upon case closure in certain instances. 
Please allow up to 10 days for investigations to reach closure.

Delivery price and estimated delivery time:


Delivery Time


Ireland & N. Ireland

7-10 Days


United Kingdom,
Scotland & Wales

7-10 Days







Returns Policy

[6.1] If you are not entirely happy with your purchase, you can return your item within 14 days of receiving it, for a full refund. You must notify us of your return by email, no later than 14 days from the date you receive the last of your items, including your order information and tracking number. Following this, your package must be posted within 3 days. This applies to all products in the exception of earrings, which cannot be returned for hygiene reasons.

[6.2] Items must be returned in the same condition as received, unworn and unmarked, with any included swing-tag attached. Items must be sent in their original packaging, and with any accompanying booklets or guarantees included. Worn, altered items or items damaged after delivery will not be accepted for a refund.
In an instance where there is a reasonable belief on the part of Keanes, that a product was worn or damaged after sale, we cannot guarantee a full refund.

[6.3] Refunds will be made to the card used to purchase the item. Keanes will only refund the value of the item, not any costs incurred by the customer in returning, such as postage/courier fares. Keanes will fairly evaluate each request.  We will always aim to ensure the best possible customer service and satisfaction are delivered.
Return payments may take up to 13 days to appear in the customers bank account once issued.  
Refunds will be confirmed by email after authorisation.

Returning Online Purchases
[7.1] Items can only be returned using registered post, and will not be accepted in any of the Keanes stores.
To return your item:

  1. Notify Keanes at of your return. State ‘Return’ along with your order number in the email subject line. Please include your tracking number so that we can trace the package. Your package must be sent within 3 days of notifying us.
  2. Complete the returns form, which is provided as part of the paperwork within your parcel. If you have misplaced this, please email for an additional copy. 
  3. Prepare your item for return, include with it all booklets/guarantees, and the return form completed in step 2. 
  4. Ensure that the package is safely sealed.
  5. In clear writing, add the returns address, which is provided as part of the paperwork within your parcel. 
  6. Return your package using registered post.
  7. When your package is received at Keanes you will receive an email confirmation.


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