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Privacy Policy

Privacy policy
We are committed to protecting your information as a valued website user and customer at Keanes. The following privacy policy applies to this site, and explains how we use the personal data collected from you during your visit.
We also keep our privacy policy under review placing any updates on this webpage. This policy was last updated on 27/08/2019.
If you have any concerns about our privacy policy, please do not hesitate to contact us at info@keanes.ie.

What data do we collect?
We may collect the following data from our users:

  • Contact information including contact names, email address, telephone numbers and significant dates.
  • Demographic information such as gender and address.
  • Your order purchase history.

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How do we collect your data?
Data is collected from our users in the following ways:

  • Completing an online registration for subscriptions or mailing lists.
  • Completing an online enquiry form.
  • Completing an order for our products or services.
  • ​​​​​​​Viewing or using our website through browser cookies.
     

​​​​​​​Who will we share your data with?
When we process an order, we may share your data with our delivery partners such as FedEx or Fastway, only to ensure that your parcel is delivered safely and accuracy.
We may also share your data with the following companies/advisors in certain circumstances:

  • Legal advisors in the event of a legal matter.
  • Our IT support team who support our website.
  • ​​​​​​​Our digital team who help to improve our site.


​​​​​​​How will we use your data?
Data collected from users may be used in the following ways:

  • To respond to your query.
  • To direct your enquiry to the applicable service, department or staff member.
  • For internal record keeping.
  • To assist in order billing, shipping and processing refunds.
  • To investigate legal proceedings related to the use of our services/products as lawfully Justified.
  • To improve our website content through analysing activity trends and usage.
  • To send promotional emails regarding product or store information; to customers who have opted into the service.


​​​​​​​How do we store your data?
Keanes securely stores your data physical and electronic at our store locations in Cork, Limerick and Killarney.
We use SSL certificates to ensure that any data shared by users is secured and protected. These certificates create an encrypted channel between our website users and the server.
After the fulfilment of your last order with us, we will store your data for 7 years. Once this time period has expired, your data will be deleted upon request in writing.
We do not store credit card or other payment information. We use a reputable and secure online payment provider to handle your payments.

Marketing
If you have agreed to receive marketing, we would like to send you information about products and services of ours; which we think you may find interesting.
You have the right at any time to stop Keanes contacting you for marketing purposes.
To unsubscribe from our mailing list, you can do so by clicking on the link found within the marketing email. 

Your data protection rights
Keanes is committed to making sure that you are fully aware of all your data protection rights. Concerning your personal data, you have the right to the following:

  • To request copies of your personal data. We may charge you a small fee for this service.
  • To request any information which you believe is inaccurate or incomplete to be corrected.
  • To request that we erase your personal data, under certain conditions.
  • To object to Keanes processing your data under certain conditions.

To request that we transfer your data to another organisation or directly to you, under certain circumstances.

​​​​​​​Cookies
Cookies are text files stored on your device which collect standard internet log and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. We use cookies to:

  • Validate users.
  • Keep users signed in.
  • Measure the effectiveness of advertising campaigns.
  • Analyse site visits to help improve our visitors experience.

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You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can modify your browser’s setting to decline cookies if you prefer. This however may result in the failure of some website functions.

Rolex
While navigating the Rolex section of our website, you may interact with an embedded website for www.rolex. Com. In such cases, privacy notice and cookie policy of www.rolex.com are solely applicable.

Speak To An Expert

Our highly trained staff can provide the right advice and knowledge to help you to make the right choice.
Please view our FAQ, which contains helpful information and contact details, that will be useful in answering your query. 

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